If you only measure performance without knowing whether it was produced by engaged teams, you cannot know if you are getting the maximum they are capable of delivering.
The gap between the engagement a leader thinks they generate and the engagement their team actually experiences is often significant — and always actionable. One measurement cycle is enough to give every manager in your organization a baseline they can work from.
Unlock employee engagement
Measurement tools and a governance framework that make engagement a managed performance lever.
Disengagement is your biggest hidden cost. It is also fixable.
Disengaged employees reduce team productivity by up to 35%. They stay, but they don't contribute. They comply, but they don't commit.
Most leaders have no reliable way to measure the problem, identify its causes, or systematically address it.
Engagement is not a mood. It is a measurable, manageable performance lever — and we have built the methodology to prove it. Grounded in 20+ years of field research, validated across many organizations, it tells you exactly where engagement is failing, why it reduces performance and profits, and what to do about it.
What It Is
Most engagement initiatives fail for the same reason: they treat engagement as a behavioral problem rather than a leadership and governance problem.
Surveys get done. Results get shared. Nothing structurally changes. One year later, the numbers look the same.
Fair and Caring Leadership is a different approach. It starts from a rigorously documented insight: engagement must be measured as an outcome — not inferred from a diagnosis of behaviors.
Most conventional tools measure inputs: whether managers listen, whether employees feel empowered, whether teams have clear goals. These are means, not results. They tell you what might influence engagement — not how much engagement each manager is actually generating.
Our approach separates three fundamentally different sources of engagement that most organizations conflate:
- What the organization fosters — through strategy, conditions, and culture
- What each individual manager fosters — in their direct team, regardless of organizational context
- What employees bring themselves — their personal disposition and motivation
Conflating these three sources produces actively misleading data. It dissolves accountability and guarantees inaction.
The Fostered Engagement Index (FEI) measures the engagement actually fostered by the organization and separately by each manager — in under five minutes, with four questions, fully automated, with absolute respondent confidentiality. Each manager receives their own score benchmarked against peers. HR and leadership receive only consolidated, anonymized results — until a governance-defined grace period ends, at which point individual accountability becomes visible to the organization.
This is not a survey. It is a governance instrument. It gives each manager something most have never had: the actual engagement impact of their leadership — and gives the organization a rigorous, manager-level accountability structure to act on it.
Published in Harvard Business Review. Developed at the University of Geneva. Deployed at Swiss banks, hospitals, industrial companies, and international organizations. Documented in "Driving Employees Engagement: The Leader's Blueprint with Proven Practices for Team Excellence" (Springer, 2026).
Go deeper
Videos & Podcasts
Books
Articles & Research
Methods & tools
EazyMirror — Freemium Web Tool
The instrument that delivers what most leaders have never had: their personal engagement score — how engaged their team is as a direct result of their management — benchmarked against peers, in under five minutes, with full respondent confidentiality.
EazyMirror measures:
- Engagement fostered by the organization's policies
- Engagement generated by the direct manager
- Compliance with team rules
- A customized 360° view from colleagues
Fully automated. No HR processing required. AI-supported analytical cockpit for HR. Designed to make measurement a governance habit, not a one-off event.
Engaged Team Charter Canvas — Free Download
A structured PDF form for building a Team Charter — the practical governance document that encodes fair and caring leadership behaviors into everyday team life. Used by dozens of organizations to increase engagement and turn cultural intentions into operational reality.
Testimonials
The biggest gain for my teams from working with Raphael has been the ability to think outside the box. Raphael has truly helped us become a learning organization. His humility and compassion make him a great sparring partner with whom you want to spend time, as you know it is time well invested for the benefit of your employees.
Fort de notre expérience à la RTS, je recommande bien volontiers M. Cohen à toute personne ou entreprise qui souhaite notamment faire évoluer sa culture managériale et sa culture d'entreprise sur des principes de bienveillance et d'équité, dans une perspective humaniste qui améliore la performance individuelle et collective.
La force du Prof. Raphaël H. Cohen est qu'il a toujours été les deux, entrepreneur et business angel d'un côté, professeur et penseur du management de l'autre. C'est de cette double position qu'est née son idée de leadership équitable et bienveillant, où il est aujourd'hui reconnu comme un contributeur essentiel.
What We Do For You
Training — Fair and Caring Leadership™
A workshop or executive seminar that gives managers the framework, the measurement tools, and the practical behaviors to deliberately increase the engagement they foster in their teams. Evidence-based. Action-oriented. Not a motivational session.
Participants leave with:
- A clear understanding of what engagement is and is not — and why most measurement approaches are misleading
- A diagnostic of their own management style against the Fair and Caring Leadership model
- Practical tools to increase the engagement they generate in their team
- A personal action plan grounded in their individual EazyMirror baseline score
Consulting
We help organizations design and deploy the measurement and governance infrastructure that makes engagement a managed organizational performance lever:
- Designing and deploying an FEI-based engagement measurement cycle
- Building manager accountability structures around engagement outcomes
- Integrating engagement measurement into existing performance review and HR governance processes
- Diagnosing systemic engagement failures at team, function, or organizational level
Coaching
One-on-one guidance for managers or senior leaders who want to:
- Understand and systematically improve their personal engagement score
- Develop their leadership in a more deliberate, data-informed direction
Based on decades of experience leading organizations and coaching senior executives across industries and cultures.